🚀 Technical Enablement Specialist
Build, launch, and ensure the adoption of the tools that are transforming how people get their mortgages.
💡 About Us
At iAhorro we are revolutionizing access to mortgage financing. Our goal is simple: to make getting a mortgage as easy, clear, and fair as it should have always been.
Today, more than 30,000 people a month trust us to make smart financial decisions. And this is just the beginning.
🎯 Your Mission
Be the person who ensures that our new tools and features reach the team, work perfectly, and are truly adopted.
You will be the bridge between Business + Product + Tech, helping each launch have a real impact on the operations and the experience of our mortgage experts.
If you love implementing, testing, teaching, supporting, and optimizing, this is your league.
🛠️ What You Will Do (Real Impact, Not Buzzwords)
- Test and validate new features before launch (UAT).
- Configure key tools (CRM, telephony, WhatsApp, email).
- Support product launches and ensure their adoption.
- Create guides, manuals, checklists, and training materials.
- Provide operational training and resolve team queries.
- Collect feedback and translate it into improvements with Product and Tech.
- Manage incidents and ensure stability after releases.
- Be the guardian of the process: detect frictions and propose improvements.
🧠 What You Need
- 1–3 years in operations, technical support, enablement, or implementation.
- Experience with CRM (Salesforce/Dynamics/Hubspot or similar).
- Experience in multichannel/contact center platforms.
- Basic knowledge of flows, rules, workflows… yes, really!
- Experience in UAT/QA and functional documentation.
- Ability to translate technical topics into human language.
- Infinite eagerness to learn, improve, get involved, and help others.
🧩 What We Look For in You
- You are curious, detail-oriented, and enthusiastic about solving problems.
- You are motivated to support others and see how they improve with your help.
- You handle business and tech equally well.
- You learn quickly, and even quicker at sharing knowledge.
- You like to push improvements and don't wait to be told what to do.
🎁 What We Offer
- Permanent contract + bonus
- Hybrid model + extra remote workdays
- Health insurance + flexible benefits
- English classes
- Team with a great vibe, builder mentality, and eagerness to win
- Offices in the center of Madrid
- Intensive schedule on Fridays + real flexibility
Come build with us the new era of the mortgage world.