📍 Madrid (Onsite, Gran Vía 69)
💰 €22,000 – €24,000 base + Quarterly Bonus (Based on Revenue)
🌍 Company with Global Presence: 35+ Countries
We are looking for a professional in the tourism sector; someone who truly enjoys sales, customer service, and wants to grow their career in this industry; for the position of Sales Operations Executive.
Your mission? Be the operational engine that drives the success of our B2B and B2C sales in Spain. You will manage the complete travel operations cycle, from inbound request to final delivery, ensuring that each client receives an impeccable experience.
If you are agile, structured, fast, and keep calm under pressure… this role will give you growth opportunities where the sky is the limit.
1. B2C & B2B Travel Operations
Manage inbound travel requests for business and leisure clients coming to Spain.
Work directly with travel agencies, tour operators, and international partners.
Coordinate the complete travel cycle: request – pricing – booking – payment – execution – closure.
2. GDS & Proposal Execution
Create itineraries, bookings, and quotes using Amadeus GDS (mandatory).
Prepare proposals, budgets, confirmations, and travel documentation quickly and accurately.
3. Commercial Support & Deal Acceleration
Support KAMs by turning chaotic threads or incomplete information into structured proposals.
Add value by detecting objections, risks, or missing details from the start.
4. CRM & Data Precision
Maintain all client interactions, notes, documents, and deal stages in the CRM.
Ensure no lead, negotiation, or pending action goes without follow-up.
5. Operational Excellence
Identify bottlenecks (e.g., supplier delays, documentation errors).
Proactively improve processes to reduce friction and increase closure speed.
More than 2 years in travel operations, TMC backoffice, hotel sales support, or similar.
Proficiency in Amadeus GDS (must-have).
English B2+ (you must manage interactions with international clients).
Good command of Excel + CRM (you love organized systems).
Calm, structured, and resilient, you know how to manage frustration.
You enjoy working in close-knit, family-like cultures, where people genuinely enjoy working together.
You seek stability and growth in a global travel group.
🌍 Global Brand Credibility — work with teams across 35 countries.
🤝 A warm, human, close-knit culture — people genuinely support each other.
🚀 Career Growth — if you achieve more, they give you more.
🎯 Quarterly Bonus linked to revenue and performance.
✈️ Travel perks and exposure to international clients daily.
💼 A stable team where your contribution will be highly valued.
Ready to grow in one of the world’s strongest travel networks?
Our culture is built on closeness, flexibility, and openness. We’re a multicultural team where everyone feels welcome. This is a stable opportunity with a permanent contract from day one, and real chances to grow and succeed with the company. If that’s what you’re looking for, we’d love to meet you.