Customer Support - Quicksmile
About QuickSmile 🦷
QuickSmile is a dental company specializing in invisible orthodontics that works directly with doctors and clinics. Its service model is based on a continuous and close relationship with the professional, where customer service is a key piece for the smooth running of day-to-day operations.
The high volume of interactions with doctors makes a Customer Support team essential to ensure constant, human, and effective attention.
Your Mission 🛰️
As a Customer Support Junior, your mission will be to offer a professional, close, and resolutive service to the doctors working with QuickSmile, acting as the first point of contact and ensuring that their daily inquiries and issues are addressed appropriately.
The role is aimed at junior profiles and combines phone support, inquiry management, and basic issue tracking, with the goal of maintaining a positive customer experience consistent with the company's standards.
What You'll Do Day-to-Day 🎯
- Attend calls, inquiries, and issues from doctors through the enabled channels (Calls, Whatsapp)
- Manage a high volume of interactions related to basic administrative and operational topics.
- Provide clear and professional responses to customer requests, ensuring their correct resolution or referral.
- Maintain close, polite, and service-oriented communication.
- Collaborate with other teams to escalate cases that require it.
- Mainly reactive support.
- Basic administrative and operational attention.
- Resolution of frequent inquiries
- Referral of issues not related to the Customer Support area.
What We're Looking For 👀
- Junior profile, eager to learn and develop in customer service.
- Good communication skills, especially over the phone.
- Service orientation and ability to deal with demanding customers.
- Patience, politeness, and ability to manage tense situations calmly.
- Proactive attitude and willingness to learn internal processes and tools.
Valuable ⭐
- Previous experience in customer service or direct interaction with the public.
- Training in administration, customer service, or related areas.
- Experience in high-volume interaction environments.
What QuickSmile Offers ✨
- Initial training and support for role performance.
- A professional environment where human attention is a differentiating value.
- Opportunity to gain solid experience in Customer Support within the health sector.
- Stability and learning in a service-oriented team.
If you like helping, communicating, and learning to manage clients day-to-day, this role is a good starting point.