🚀 Join the CTAIMA team 🚀 as a Customer Success Representative!
Do you want to be the voice of our customers and ensure their experience with CTAIMA 🚀 is WOW? If you are passionate about building relationships, proactive, and love working in a team, we are looking for you! 🎯
At CTAIMA, we help organizations become safer and more responsible through technology and specialized services for contractor management and legal compliance.
Today, we have over 2,000 clients in more than 30 different countries and continue to experience strong growth and international expansion.
What will you do?
- You will guide clients through an intuitive and clear onboarding process where value is maximized from day one.
- You will drive CTAIMA's growth by identifying and executing upselling opportunities within existing accounts.
- You will drive cross-selling of complementary CTAIMA products or services, understanding client needs and offering solutions that expand their use of the platform and generate new business opportunities, supporting the overall expansion of the company.
- You will manage client retention and service renewals, ensuring their successful closure. 🔄
- You will identify and report any anomalies in the service platform to the Operations team and propose improvements. 🚨
- You will build long-term trust relationships with clients, becoming their go-to advisor for continuous improvement and process optimization. 🤝
✅ What we are looking for:
- Education in Commercial Management, Business Administration, Marketing, or any related degree.
- Native Spanish and valuable knowledge of other languages such as English or French. 🗣️
- Driver's license: Yes. 🚗
- Knowledge of Digital Tools such as CRMs.
- Required experience: Previous experience in Customer Success, Customer Service, Sales, or Account Management. 💼
- Ability to detect business opportunities, retain clients, and offer tailored solutions. 💡
🌟 Bonus points if...
- You are proactive, organized, and results-oriented. 🚀
- You easily adapt to changes and work well in a team. 👯♀️
- You have problem-solving and analytical skills. 🧩
🎁 What awaits you at CTAIMA? 🚀
- 💰 Base salary + variable.
- 📄 Permanent contract.
- 🏡 Hybrid mode (3 days on-site + 2 remote).
- ⏰ Flexible schedule: start between 8-9h, end between 17-18h, Fridays from 9-15h.
- 🌞 Intensive workday in summer and on birthdays.
- 🎓 Additional benefits: health insurance, daycare, annual English training.