About Ebolution 🌍
Ebolution is a boutique consultancy specialized in B2B/B2C eCommerce projects, complex integrations (ERP/PIM), automation, and custom digital developments. We are Partner of the Year of BigCommerce and a strategic ally for leading companies in retail, industry, and distribution.
We are starting a new phase focused on recurring revenue growth, continuous service improvement, and account development, and we are looking for a Customer Success Manager with character, judgment, and commercial vision.
We are not looking for a reactive profile. We are looking for someone who protects, grows, and professionalizes the relationship with the most relevant clients.
Your mission 🛰️
Your purpose will be to guarantee, consolidate, and expand Ebolution's recurring revenue, progressively taking ownership of a portfolio of accounts managed so far under an "old school" model.
The role combines strategic management, technical coordination, and a Hunter mindset for upsell and cross-sell.
Your impact will be direct: continuity, growth, and business sustainability.
You will be the expert and firm voice of Ebolution before the client, setting boundaries when necessary and sustaining long-term relationships.
What you will do in your day-to-day 🎯
📌 Strategic account management
- Lead a portfolio of B2B clients with recurring billing.
- Professionalize the relationship with historical accounts, providing structure, vision, and business focus.
- Control renewals, forecasts, and stability of each account.
📈 Commercial drive (Upsell & Cross-sell)
- Identify growth opportunities and lead proposals for evolutions, functional improvements, and integrations.
- Defend the economic and technical value of scope expansions.
- Maintain a clear pipeline of opportunities within each client.
🛠️ Technical coordination and defense of interests
- Work closely with engineering, development, and PMs.
- Translate client needs into clear and sustainable requirements.
- Defend Ebolution's position when there are discrepancies in scope, priorities, or expectations.
🚦 Control and reporting
- Regularly track milestones, risks, and performance.
- Prepare executive reports and present them to C-level profiles.
- Manage tools like Pipedrive, Notion, and Jira to provide real traceability.
What we are looking for 👀
A solid, confident profile accustomed to defending the business.
- 3–6 years of experience in Customer Success, Account Management, or similar roles in digital or technological environments.
- Seniority and poise to deal with high-level decision-makers.
- Hunter mindset oriented towards upsell/cross-sell within active accounts.
- Experience managing recurring revenue, monthly billing, and ongoing contracts.
- Ability to manage conflicts, set boundaries, and maintain healthy and profitable relationships.
- Ideal background: eCommerce, integrations, digital developments, CRO, or automation.
- Proficiency in CRM and coordination tools (Pipedrive, HubSpot, Notion, Jira).
- Native Spanish; English is valued.
What you will find at Ebolution ✨
- A key role to strengthen and grow the company's strategic accounts.
- Real autonomy and the ability to have a direct impact on recurring revenue.
- Close relationship with Commercial Management, Operations, and technical teams.
- A culture of rigor, precision, and continuous improvement.
- A boutique environment that combines demand and proximity.
🚀 Are you motivated to lead key accounts, drive growth, and consolidate long-term relationships?
If you want to take on a role with direct business impact, 👉 join Ebolution as a Customer Success Manager.