🌟 We're Hiring: Customer Success Leader Guru for our client, the merchandise planning platform for fashion!
Our client is on the search for a Customer Success Leader. If ensuring client success and satisfaction while transforming the retail world excites you, this is your stage.
Do you boast a robust Success background, especially in complex tech solutions and sizable organizations? This revolutionary cloud-based platform, merging AI with analytics to redefine retail, wants you. With over $12M in backing and trust from giants like Versace and River Island, their goal is to make retail smarter and more eco-friendly.
Your role:
Enhance customer success by working intimately with clients, maximizing their benefit from the solutions.
🎯 Forge strategies to elevate client engagement, retention, and expansion.
🌟 Act as the primary liaison for key accounts, establishing strong relationships with industry magnates.
🤝 Collaborate with a team of product specialists and sales to ensure smooth customer experiences.
💬 Advocate for your clients' needs, influencing product direction.
🔍 Scrutinize customer trends to refine strategies, achieving and surpassing key performance indicators.
What we're looking for:
A strong track record in customer success, spanning 8-10 years, preferably in intricate tech solutions and large organizations.
💡 Mastery in distilling complex concepts into simple, compelling messages.
🤝 An innate ability to foster trust and rapport with clients and team members.
🌐 English proficiency, with Italian or German as a plus.
🛍️ Retail passion, willing to travel and navigate the sector's unique challenges.
Perks of joining this role:
🕒 Flexibility and a remote-first culture: Deliver shining results? Work from your chosen location, be it remotely or in office-based settings worldwide. A balance of freedom and responsibility is maintained seamlessly.
🌈 Global Vibes, Diverse Tribe: A global family extending from Europe to Australia, featuring talents from over 15 different nationalities, unified by tech, retail, consulting, and more, all conversing in English.
💻 Choose Your Gear: The right tools make work enjoyable. Select your preferred laptop and let's make magic happen!
💼 Rewarding Work: Receive a competitive salary and enjoy flexibility in the ways you're rewarded for excellence.
Promise from our client: dedication to diversity and inclusion, cultivating a team and company environment where everyone feels welcomed. A commitment to equality, attentive listening to all voices, and fostering a space where everyone can flourish.
🚀 Embark on this journey where your efforts impact the retail world significantly.