At QuickSmile we are looking to recruit a person for the Customer Success team to reinforce support and guidance to doctors and clinics. We are looking for someone with very good communication, commercial energy, and desire to work over the phone. A friendly, decisive, and proactive person, able to build trust, manage incidents, and nurture the day-to-day relationship with customers. You will be one of the reference people for doctors and clinics working with QuickSmile, combining operational support, incident resolution, and commercial follow-up of customers. This is not a telemarketing role: we are looking for someone who enjoys talking with customers, knows how to listen, accompany, and resolve with judgment. What you will do: - Answer calls, messages, and inquiries from doctors and clinics. - Resolve administrative and operational incidents of the day to day. - Follow up on cases until proper resolution. - Provide support to the sales team in portfolio management. - Maintain close, clear, and professional communication with clients. - Identify needs, improvement opportunities, or potential risks in the relationship with doctors. - Collaborate with other internal teams to escalate cases as required. What we look for: - Previous experience in customer service, customer support, customer success, tele-sales or similar roles. - Very strong telephone communication skills. - Ability to build trust and establish close relationships. - Dynamic, positive, and solution-oriented profile. - Empathy, patience, and ability to manage demanding conversations. - Proactivity, customer orientation, and desire to grow within the project. Nice to have: - Experience in tele-sales, loyalty, or commercial accompaniment. - Comfortable combining customer service with a commercial vision. What QuickSmile offers: - Initial training and support. - A close, dynamic environment with real impact on clients. - Learning in customer success, support, loyalty, and the dental sector. - Possibility of growth within a growing team. - If you enjoy communicating, helping, building trust and working closely with the client, this could be a great opportunity to grow in Customer Success at QuickSmile.